Voice over Internet Protocol, or VoIP, enables small business owners to use their internet for voice and multimedia communications. Today, business owners can also use VoIP on their home computers and phones. It’s even possible to send SMS text messages using Wi-Fi and mobile data.
Four Benefits of VoIP
VoIP is Fully Supported. Small businesses may or may not have a staff member to handle phone problems when they arise. Fully supported VoIP provides everything a regular call system provides but with help at your fingertips. You won’t have to wait on hold with a service provider for hours to get a fix. Instead, you’ll get solutions fast as well as support for all your VoIP features which include but are not limited to call holding, transferring, and conference calling.
You’ll Have Call Queues. Small businesses may be small, but they do a lot of business. VoIP lets small business owners take advantage of call queues that act as “virtual waiting rooms.” Hold time is an opportunity to promote products, services, and special offers. It’s also a way to direct customers to your website or remind them about important information such as office hours and locations, where to find essential forms, and how to reach the office after hours.
Employees Can Access Their Voicemail Remotely. Small business employees wear many hats. Sometimes they need to work outside of the office. Remote voicemail makes it easy for them to check their messages and return calls as soon as possible. Remote voicemail is an excellent way to keep business moving forward when employees are out of the office.
Growing Your Company is Easy. VoIP will scale with your company. So, as your company grows, your phone system will grow with it. As a small business owner, that means you can rest assured knowing you’ll have the right tools in place before you need them.